MANAGEMENT CONSULTING

In collaboration with ASTRON – Management Consulting

SALES AND MARKETING:

• Analysis of the positioning of commercial channels;
• Advice for the “redrafting” of business planning processes;
• Development of the marketing function;
• Creation of telemarketing frameworks;
• Assessment of sales force;
• Research into Client satisfaction.


ORGANIZATION:

• Design of central organization structures;
• Audit and redesigning of organizing processes and operating mechanisms of MARKETING AND SALES CHANNELS management;
• Team building/coaching for the redesign of organizations;
• Total quality and quality certification.


HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT:

• Advice on selecting, managing and developing human resources
• Upgrading management skills:
Communication;
Management and sales leadership;
Problem solving and creativity;
Meeting management and team building;
Negotiation strategies and tactics;
Delegating and time management;
First impressions and business presentation;
The role of the in-house consultant.


MANAGEMENT TOOLS:

• Selection techniques;
• Training the trainers;
• Coaching techniques for coaches;
• Business planning, management and control (area managers and heads of agencies);
• Communication and negotiation in handling a claim;
• The psychology of risk in the agent-client relationship.


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